CLERK (OA)

About the role

TTB's mission is steeped in America's history, from the time of the Whiskey Rebellion to the work of agents like Eliot Ness. We are a nationwide team dedicated to collect alcohol, tobacco, firearms, and ammunition excise taxes and ensure that alcohol beverages are labeled, advertised, and marketed by law.

We rank among the top 15% of agency subcomponents in the 2024 Best Places to Work in the Federal Government.

What you will do

• The following are the duties of this position at the GS-5.
• You will have the opportunity to learn to perform these duties and will receive training to help you grow in this developmental position.
• Utilizes available computer software (including word processing, spreadsheets, databases and graphics) in preparing memoranda, letters, reports, charts, forms and other material from rough drafts, oral instructions and handwritten notes.
• Serves as a consultant and reference source to other clerks in answering questions encountered in their work.
• Also serves as consultant to supervisor of the unit.
• Prepares transmittals of approved tax refund claims to Financial Management Division (FMD) for processing.

Requirements

• The experience may have been gained in either the public, private sector or volunteer service.
• One year of experience refers to full-time work; part-time work is considered on a prorated basis.
• To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
• Key Requirements: Click "Print Preview" to review the entire announcement before applying.
• Must be U.S. Citizen or U.S. National

Education

Education Requirements: The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

How you will be evaluated

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Rating: Your application will be evaluated in the following areas: Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork Qualifications will be evaluated based on experience in your application relevant to the position's duties, as well as any education or training that may be qualifying.

Your assessment results will provide a rating that places you into one of three quality categories: Category A (highest quality), Category B (well-qualified), or Category C (qualified). Your category placement determines if you'll be referred to the hiring manager. Your application may be reviewed by a Subject Matter Expert.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.

Documents you must provide

• A complete application includes 1.
• Vacancy question responses, and 3.
• Submission of any required documents.
• Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
• It is anticipated that there will be significant interest in the announcement.
• As a result, the announcement will close at 11:59 p.m. ET on the date of receipt of the 100th application or at 11:59 p.m. ET on DATE OF CLOSURE; whichever occurs first.
• Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.
• All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing.
• (Cover letters are optional.) Please limit your resume to two-pages.
• Applicants with resumes exceeding two-pages will be removed from consideration.
• To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé.
• We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions.
• Please view How do I write a resume for a federal job?
• VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation.
• In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
• EDUCATION DOCUMENTATION: You must submit dated documentation showing completion (or intention of completion) of all educational requirements (e.g. letter from the registrar, unofficial transcripts).
• An official transcript will be required if you are selected.
• A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.
• For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
• If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency.
• Refer to the OPM instructions.
• RECOMMENDED DOCUMENTS: Transcripts

Benefits

Our comprehensive benefits are very generous. Our benefits package includes: Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards. Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.

Access to insurance programs that may be continued after you retire. A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.

A retirement program which includes employer-matching contributions. Learn more about Federal benefits programs at: USAJOBS Help Center - Benefits

What to expect next

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement.

You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA). Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants.

After making a tentative job offer, we will conduct any required suitability and/or security background investigation.

REASONABLE ACCOMMODATION REQUESTS: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application.

Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.

To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: ***

Additional information

We may select from this announcement or any other source to fill one or more vacancies. This is a non-bargaining unit position. Following the completion of program requirements, selectees may be considered for non-competitive conversion to a career-conditional or term appointment.

All conversion requirements will be identified in the Participant Agreement.

Program requirements include but are not limited to: Successful completion of at least 1-year of continuous service; Completion of at least 40 hours of interactive training; Demonstration of successful job performance; and Meet the qualification standards for the position to which the Recent Graduate may be converted.

WHERE CAN I FIND OUT MORE ABOUT THE PATHWAYS PROGRAM?

For additional information regarding the Pathways Program, please refer to the following website: *** CONDITIONS OF EMPLOYMENT (CONTINUED): All selectees must sign a Pathways Participant Agreement. All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period.

During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service.

If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.

Must successfully complete a background investigation. Public Trust - Background Investigation will be required. Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.

Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.

Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Obtain and use a Government-issued charge card for business-related travel.

Possess a valid state motor vehicle operator's license or Commercial Driver's License (CDL) upon appointment OR within days of appointment (as appropriate) and maintain a valid license while you occupy the position.

This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury.

The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time.

For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).