Chief, Human Resources Operations Center

About the role

The Chief of the Human Resources Operations Center (HROC) within the Office of Human Capital (OHC) serves as a key member of OHC's senior leadership team, directing HROC's human capital operations and programs for U.S. Immigration and Customs Enforcement (ICE).

The role oversees daily operations and delivery of critical services to and for the ICE workforce, including benefits, classification, staffing, processing, and retirement.

What you will do

• The Office of Human Capital (OHC) supports the successful achievement of the U.S. Immigration and Customs Enforcement (ICE) and Management and Administration (M&A) missions by recruiting and hiring high-performing talent and delivering a diverse portfolio of human capital programs and services for the ICE workforce.
• As a key member of OHC's senior leadership team, the Chief of the Human Resources Operations Center (HROC) is responsible for directing all phases of HROC's human capital operations and programs.
• HROC delivers a wide range of critical human capital services and programs to and for the ICE workforce, including benefits, classification, staffing, processing, and retirement.
• The Chief, HROC, is responsible for: Managing and directing the day-to-day operations of the Human Resources Operations Center.
• Supervising a large, physically dispersed, multidisciplinary workforce engaged in the fundamental facets of human capital operations.
• Providing insight and sound counsel to the Chief Human Capital Officer, both proactively and as required.
• Designing and developing HROC's organizational structure to accomplish the work in the most efficient and cost-effective manner, consistent with Office of Personnel Management and Department of Homeland Security Office of the Chief Human Capital Officer regulations, policies, and procedures.
• Developing and maintaining metrics through subordinate supervisors to monitor work status and assess the overall effectiveness, efficiency, and productivity of the organization.
• Identifying program deficiencies and taking appropriate actions to resolve problems while maintaining program operations in support of OHC's mission, goals, and objectives.
• Developing and fostering employee engagement and creating and maintaining a culture of continuous learning to attract and retain employees with superior abilities.
• Reviewing and analyzing expenditures related to HROC's programs and projects on a regular basis to ensure effective use of funds, authorizing cost-saving initiatives to increase efficiency, reducing operating costs, and maintaining a high level of professional proficiency.
• Establishing, fostering, and maintaining working relationships with senior executive leadership and counterparts, as well as with employees across ICE.
• Assessing, developing, and issuing any required new or revised policies and standard operating procedures in support of HROC's programs and activities, as they relate to programs managed, as well as enforcing all applicable laws, regulations, policies, and procedures.

Education

This job does not have an education qualification requirement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications described above. Once the application process is complete, your resume and supporting documentation will be reviewed. If you meet the minimum qualifications, your application package will be further reviewed to determine whether you possess the ECQs and TQs listed above.

The ECQs and TQs must be thoroughly addressed within your 2-page resume. Separate narratives will not be accepted or reviewed. Highly qualified applicants may undergo one or more interviews and may be referred to the selecting official for further consideration.

Upon selection, if not already a member of the SES serving under a career appointment, the individual selected must have their executive qualifications certified by the OPM SES Qualifications Review Board (QRB) before appointment.

The selected individual's application will be forwarded to OPM for review and certification by the QRB, unless the selectee provides evidence of noncompetitive status, such as current SES status, certification as a QRB-certified Senior Executive Service Candidate Development Program (SESCDP) graduate, or SES reinstatement eligibility.

Upon QRB certification, the selected individual will be required to serve a one-year probationary period. For more information regarding the SES, visit ***

Documents you must provide

• A complete application includes the items described below.
• Please carefully review the following list to determine what documentation you need to submit.
• Some documents may not apply to all applicants.
• PLEASE NOTE THAT IF YOU DO NOT PROVIDE ALL REQUIRED INFORMATION, AS SPECIFIED IN THIS ANNOUNCEMENT, YOU MAY NOT BE CONSIDERED FOR THIS POSITION OR MAY NOT RECEIVE SPECIAL CONSIDERATION FOR WHICH YOU MAY BE ELIGIBLE.
• RESUME: All applicants are required to submit a resume LIMITED TO 2 PAGES, i.e., 1 double-sided page or 2 single-sided pages, with 1-inch margins at the top and bottom, 1/2-inch margins on the left and right, and a font NO SMALLER THAN 11 POINTS, showing all relevant experience.
• Applicants seeking initial career appointment to the SES must include evidence of the ECQs and TQs.
• Please DO NOT use the USAJOBS Resume Builder.
• Your resume should also include the following information: Your full name, email address, mailing address, and day and evening telephone numbers.
• Educational information, including the name, city, and state of each college or university you attended, as well as the type and year of any degree received.
• If applicable, your current SES or Candidate Development Program (CDP) certification status, or your reinstatement eligibility to the SES and the dates you held a career SES appointment.
• Whether you are currently, or have been within the last five years, a political Schedule A, Schedule C, Noncareer SES, or Presidential Appointee employee in the Executive Branch.
• Information about your paid and unpaid work experience related to this position, including job title, series and grade if it was a federal job, and starting and ending dates of employment by month and year.
• VACANCY QUESTION/ASSESSMENT QUESTIONNAIRE RESPONSES: Responses are automatically submitted through USAJOBS when you apply to this vacancy.
• ADDITIONAL REQUIRED DOCUMENTS: Applicants are required to submit the following supporting documentation, if applicable: Current or former SES members must provide your 1) SES appointment Notification of Personnel Action (SF-50) and 2) an SF-50 showing current career SES status or career SES reinstatement eligibility.
• SESCDP graduates must provide verification of successful completion of an OPM-approved Senior Executive Service Candidate Development Program (SESCDP) and OPM SES Qualifications Review Board (QRB) certification.
• Current federal civil service employees must provide a copy of your SF-50 or equivalent personnel action form reflecting that you are a current federal civil service employee.
• YOU ARE REQUIRED TO PROVIDE DOCUMENTATION THAT SUPPORTS THE ELIGIBILITY AND QUALIFICATION CLAIMS MADE IN YOUR RESUME AND ASSESSMENT QUESTIONNAIRE.
• DO NOT submit any documents that are not specifically requested in the vacancy announcement, including: Cover letters DD-214s, Statements of Service, or other veterans' preference documents Separate ECQ or TQ narratives, including prior ECQ/QRB packages or previous SES application materials A resume longer than the 2-page limit College or university transcripts, diplomas, degree certificates, or other education records Certificates from leadership programs, executive development programs, or other training courses, unless specifically required Bar licenses, project management certifications, or similar credentials Copies of award certificates, commendations, letters of appreciation, or similar documents Recommendation letters, endorsement letters, or reference letters, unless requested Policy papers, briefing memos, articles, reports, publication lists, or other writing samples Multiple performance plans, work plans, or performance standards; only the most recent performance appraisal is accepted Current or prior position descriptions Organizational charts Briefing decks, decision memoranda, reports, dashboards, budget materials, or other work products A separate list of references Schedule A or other disability-related hiring documentation Security clearance verification, investigation records, or related security documents Sensitive personal documents, i.e., birth certificates, passports, Social Security cards, driver's licenses, marriage certificates, tax forms, or other personal identity documents Photographs or headshots Leadership philosophy statements, personal mission statements, or other supplemental statements

What to expect next

To verify the status of your application, sign in to your USAJOBS account at *** All of your applications will appear on the Welcome screen. The application status will appear along with the date your application was last updated.

For information on what each application status means, visit *** Once your online application is submitted, you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position.

After the evaluation is complete, you will receive another notification regarding the status of your application.

Additional information

Veterans' Preference: Veterans' preference is not applicable to the SES. Mobility: Organizational and geographical mobility is essential in developing and managing SES leaders. Individuals selected for SES positions may be subject to reassignment across geographical, organizational, and functional lines, and may be required to sign a Reassignment Rights and Obligation Agreement.

OPM must authorize any employment offers made to current or former (within the last 5 years) political Schedule A, Schedule C, or Noncareer SES employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Noncareer SES employee in the executive branch, you must disclose that to the Human Resources Office.

There are three key documents that contain important information about your rights and obligations.

Please read and retain these documents: Noncriminal Justice Applicant's Privacy Rights, for those who undergo an FBI fingerprint-based criminal history record check for personnel vetting, which includes Rap Back, FD-258 Privacy Act Statement - FBI (this is the same statement used when your fingerprints are submitted as part of your background investigation), and SEAD-3-Reporting-U.pdf (dni.gov), applicable to those who hold a sensitive position or have eligibility for access to classified information.

Males born after 12-31-1959 must be registered or exempt from Selective Service (see ***). Equal Employment Opportunity (EEO) Policy Statement (see ***). Employment Information Resources - Resource Center (see ***).