Cemetery Administration Specialist

About the role

This position is located at the National Memorial Cemetery of the Pacific in Honolulu, Hawaii.

What you will do

• The Cemetery Administration Specialist, will monitor committal services for compliance with the National Cemetery Administration (NCA) standards pertaining to the mission to "honor Veterans and their families with final resting places in National Shrines and with lasting tributes that commemorate their service and sacrifices to our Nation." The Cemetery Administration Specialist represents the cemetery and the entire NCA at committal services at the National Cemetery and at outreach events, answering questions and providing information to Veterans regarding memorial benefits.
• The representative is also versed in providing information to eligible family members of Veterans regarding any memorial benefits they may be eligible to receive.
• The Cemetery Administration Specialist performs a wide variety of administrative duties in support of cemetery operations.
• The specific focus is on working together with the Administrative Officer and/or Cemetery Administrator in planning and administering cemetery operations.
• Additional duties include, but are not limited to, investigation and determination of eligibility for interment activities; performing clerical, office automation, and typing duties in support of administrative and interment activities; utilizing computer software such as Microsoft Word, Excel, Outlook, and Teams; ensuring required reports are completed accurately and timely; and serving as the clearing point for issues such as congressional or other inquiries regarding burial eligibility, continuation of reserved gravesites, determination of eligibility of widows, widowers, and children of eligible service members and decedents interred in the cemetery, remarried spouse interment requests, family requests for burial with parents, children, or siblings, and discrepancies involving names, service numbers, dates of service, rank, organization, or other identifying information.
• Performs other duties as assigned.
• Interment Scheduling and Coordination Receives and processes requests for interment, inurnment, and memorial services.
• Reviews burial requests to ensure eligibility documentation is complete, funeral honors are scheduled, and all required statutory documents are on file before interment.
• Ensures disinterment requests and exceptions to interment policy comply with state law and federal policy.
• Coordinates approved disinterments and exceptions with funeral homes, families, vault companies, and ceremony personnel to support operations.
• Determines funeral routes for processions based on cemetery operations and conditions.
• Maintains coordination with funeral directors, clergy, honor guards, and other personnel, ensuring seamless execution of ceremonies.
• Schedules committal services and coordinates burial operations with grounds and maintenance staff.
• Provides clear instructions to funeral directors and family members regarding required documentation and procedures.
• Provides expert guidance and corrective actions for non-standard events.
• Ensure all scheduling actions comply with established policies and timelines.
• Customer Service and Family Assistance Provides compassionate, professional assistance to grieving families and funeral home representatives.
• Explains burial benefits, cemetery policies, and available services.
• Responds to inquiries in person, by phone, and electronically, ensuring sensitivity and accuracy.
• Conducts cemetery tours and receives pre-need and flag applications.
• Performs other duties as assigned.
• Performs public outreach as needed.
• Work schedule: Required to work Monday through Friday, 8:00am to 4:30pm.
• Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time.
• Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday.
• All staff is required to work Memorial Day and Veteran's Day each year.
• Staff will be required to work overtime, weekends, and holidays when necessary to meet the needs of the cemetery.
• Occasionally staff may be called back to the facility to perform emergency overtime work.
• Compressed/Flexible Schedule: Not Available Telework: Not Available Remote/Virtual: This is not a virtual or remote position.
• Position Description Title/PD#: Cemetery Administration Specialist / PD137070 The full performance level of this position is GS-07.
• Relocation Expenses: Not authorized Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required If interested in applying for this position you may preview the online application: ***

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement).

Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: *** All education claimed by applicants will be verified by the appointing agency accordingly.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

How you will be evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

If your resume does not support your questionnaire answers, we will not allow credit for your response(s). Narrative responses are not required at this time.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully.

Errors or omissions may affect your rating or consideration for employment.

Documents you must provide

• Resume Please note that resumes must be provided in English to be considered.
• If your resume includes photographs, inappropriate material, inappropriate content, or personal information such as age, gender, religion, social security number, etc., you will not be considered for this vacancy.
• Please limit your resume to 2 pages with the font size no smaller than 10 points.
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or CTAP documentation (for displaced Federal employees).
• You will not be contacted for additional information.
• Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) References Other (2) Performance Appraisal Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): You must submit a copy of your most recent SF-50(s) that verify your eligibility for consideration as a current or former federal applicant; and Your SF-50 must verify your highest competitive grade, time-in-grade, your current promotion potential or full performance level and proof of permanent appointment if applying based on an interchange agreement.
• DO NOT submit an award SF-50 or pay adjustment SF-50 as these often do not verify grade or eligibility.
• For consideration for a promotion, Box 4 of the SF-50 must show a date that is at least 52 weeks prior to the job announcement closing.
• Recommend submitting your last promotion SF-50 or within-grade increase SF-50.
• Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
• You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
• Additionally, disabled Veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.
• Documentation is required to award preference.
• For more information on Veterans' Preference, please visit ***

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Additional information

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.

Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy.

Information about CTAP eligibility is on OPM's Career Transition Resources website at *** Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion.

The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. This job opportunity announcement may be used to fill additional vacancies.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.