CATERING MANAGER/CLUB OPERATIONS ASSISTANT,NF-03/RFT, CAMP KINSER (SURFSIDE)

About the role

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

What you will do

• NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: Catering Manager BUSINESS TITLE: Catering Manager/Club Operations Assistant FLSA: Non-exemptds JOB SERIES: 1101 PAY LEVEL: NF-03 DUTIES AND RESPONSIBILITIES: This position perfoms dual hatted duties as (1) Catering Manager and (2) Duty Manager by performing the following: Catering Manager Duty: Plans special events such as command functions, cultural events, balls, etc. in coordination with the Club manager and Executive Chef and manages operations of all banquets that take place within the club and offsite.
• Maintains a private party scheduling book, event calendar, and client contract file.
• Evaluates customer surveys upon the conclusion of special events.
• Prepares cost estimate and analysis for catering services and menu development.
• Ensures all contracts meet appropriate cost of goods and cost of labor for each event.
• Responsible for booking banquet business, coordinating and supervising banquets and ensuring customer satisfaction.
• Works with a variety of patrons, both civilian and military, to meet the needs of each patron.
• Meets with clients to ascertain event requirements such as proposed event dates, projected number of guest in attendance, and type of occasion being celebrated.
• Provides information regarding the type of services offered (e.g., room layout, seat chart, decorations, specialized menus, entertainment options, etc.).
• Makes all reservations, generates contracts for customers, designs and costs menus, draws up room layouts, creates seating charts and processes appropriate form of payments.
• Manages operations of all banquets that take place within the club or to be catered offsite by club personnel.
• Manages wait, bar, and janitorial staff assigned to the banquets.
• Assures customer satisfaction by communicating with customers on all details pertaining to the event, resolves complaints and other customer concerns professionally and effectively.
• Conducts continuous training for all support staff on Standard Operating Procedures for club cervices, banquet/catered events, all club events.
• Schedules and directs bartenders and temporary wait staff in conjunction with the head waitress for private functions.
• Oversees the coordination of food and beverage requirements with the appropriate club personnel.
• Ensures that special event logistical requirements such as the acquisition of supplies, decorations, specialized equipment and personnel have been considered.
• Duty Manager/Club Operation Assistant Duty: Monitors operations of a club or assigned club area in absence of the club management including night time and/or on weekends.
• Responsible for the issue, receipt, and control of cash.
• Prepares reports of significant occurrences during the shift.
• Assures patron satisfaction by resolving complaints and other customer issues.
• Ensures adherence to MCCS policies and procedures.
• May oversee the work of lower graded club security staff.
• Inspects and secures facility at the end of the shift.
• Maintains and enforces security for funds, merchandise, supplies, equipment and property in accordance with directives and regulations.
• Must be alert to alcohol abuse and take appropriate action.
• Verifies accuracy of receipts at the Close of Business, complete and post function reports, as well as other reports deemed pertinent and distribute to appropriate department.
• Responsible for funds generated from all sources, their collection, reconciliation, recording, safeguard and deposit as directed by applicable policies and procedures.
• Determines the need for replenishment of materials and obtains needed items in accordance with routine procedures and authorizes stock or supply levels and may make minor deviations in procedures and methods to overcome problems such as delays in the receipt of needed materials or equipment failure.
• Ensures that all security, sanitation, health, environmental, fire and EEO regulations are adhered to within areas for which responsible.
• Ensures that employees are appropriately dressed, neat and clean at all times and in compliance with sanitation regulations.
• Assists in the planning and execution of all club operations.
• Assists Club Manager with Management shift coverage and F&H report taskers when necessary.
• Provides support for special events, such as but not limited to: festivals, concerts, new concept or facility operations, VIP visits, and club management meetings.
• Ensures that club rules and regulations are observed by all club employees.
• Submits routine reports outlining catering expenditures and revenues expenditures as required.
• Provides World Class Customer Service with an emphasis on courtesy.
• Assists customers and communicates positively in a friendly manner.
• Takes action to solve problems quickly.
• Alerts the higher level supervisor or proper point of contact for help when problems arise.
• Ensures that all tenets of EEO and applicable organizational guidelines are observed.
• Performs other related duties as required.

How you will be evaluated

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Documents you must provide

• Varies - Review "OTHER INFORMATION"

Benefits

The Federal government offers a number of exceptional benefits to its employees.

Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges

What to expect next

All applicants who submit an application via our Careers page at *** will be able to view their application status online.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: *** As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report.

Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).

For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.

Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy *Resume that does not exceed 2 pages **IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer.

Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.

Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.