Case Administrator - Dispatcher (Arizona Remote Only)

About the role

The United States Probation Office of the U.S. District Court, District of Arizona, is seeking a dispatcher to support our officers' safety while conducting community contacts. The dispatcher will report directly to a supervisor, under the direction of the Deputy Chief Probation Officer.

What you will do

• Oversees officers conducting fieldwork utilizing a web-based dispatch program to track their status and location.
• Utilizes radio designators, ten-codes, and plain talk to communicate with officers via the Wave PTX radio system.
• Records the time and location for all officer field contacts.
• Tracks when officers start and end their service in the field.
• Monitors the time an officer is on-scene and conducts periodic status checks on officers as outlined by the dispatch protocols.
• Responds to officer requests over the radio for non-urgent or emergency assistance.
• Coordinates welfare checks, backup officers or emergency response by outside law enforcement.
• Communicates vital information to the officer's chain of command in the event of an emergency or a non-responsive officer.
• Conducts criminal records checks, warrants checks, vehicle registration checks, and any other items as requested by officers while performing community contacts.
• Update internal databases during downtime (i.e., SIRS, PACTS, ATLAS, USSC database etc.) Other duties as assigned, depending on workflow.

Requirements

• You must be a U.S. Citizen to qualify for this position.
• Background investigation Pre-employment drug test

Education

Applicant must be a high school graduate (or equivalent).

How you will be evaluated

Complete applications will be reviewed based on Judiciary qualification standards. Applicants selected for interview will be evaluated based upon the question responses they provide during the structured interview. In responding to structured interview questions, the applicant should be sure to cite specific examples of experience, explain exactly what they did, and the outcome.

Documents you must provide

• Cover letter that supports your work experience as it relates to the position.
• Resume that includes complete work and salary history, and education.
• Your two most recent performance evaluations (strongly preferred).
• Letters of recommendation may be substituted if no evaluation is available.
• One letter of recommendation must be from a current or recent supervisor.
• See 'How to Apply' for instructions.

Benefits

Federal benefits include, but not limited to: Up to 13 days paid annual leave per year for the first 3 years of employment; 20 to 26 days per year thereafter (dependent upon the length of federal service). 11 paid holidays per year. 13 days of paid sick leave per year.

Up to 12 weeks paid maternity/paternity leave, if qualified. Excellent retirement package (enhanced Federal law enforcement retirement benefits) Mandatory participation in the Federal Retirement System (FERS) and Social Security programs. Optional Thrift Savings Plan (TSP), a 401(k)-styled program with a matching component of up to 5%, with diversification control.

Full extension of health benefits. Optional participation in the federal health insurance program of your choice (no waiting period). Optional vision and dental insurance programs of your choice (no waiting period).

Optional participation in a flexible spending program for health and/or dependent care. Optional participation in group life insurance. Transit Subsidy.

On-site fitness center (Phoenix only) Flexible schedule options.

What to expect next

After we receive application packages (including all required documents) to the District of Arizona employment website, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, applications will be referred to the hiring manager who will determine who may be contacted for an interview.

Additional information

This position may be designated as full-time remote within Arizona with traditional and non-traditional hours. The dispatcher will be responsible for monitoring our officers' safety in the community through the use of a web-based dispatching program. *Remote work is contingent on the employee maintaining performance standards and home compatibility with system requirements.

If required to work from the office, the dispatcher would be required to report to the office closest to the dispatcher's official duty station. The hours of dispatch operation are 7:00 am to 10:00 pm Monday through Friday and 8:00 am to 4:30 pm on some weekends and holidays. Dispatch hours are subject to change.

This posting will primarily cover evening and weekend shifts. The position is subject to annual budget approval. This job is being filled by an alternative hiring process and is not in the competitive civil service.

The initial appointment to this position is provisional pending the successful completion of the required background checks and/or investigations. Only qualified applicants will be considered for this position.

Employees of the U.S. District Court serve under "Excepted Appointments" and are considered "at will" employees (except for probation officers who may be removed for cause). Federal Civil Service classifications or regulations do not apply; however, court employees are entitled to substantially the same benefits as other Federal Government employees.

The U.S. District Court is a drug-free workplace and the applicant selected will be required to participate in a drug screening test prior to employment. All information provided by applicants is subject to verification and background investigation.

Applicants are advised that false statements or omission of information on any application materials or the inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed. Participation in the interview process will be at the applicant's own expense and relocation expenses will not be provided.

All promotions are subject to the approval of the Administrative Office of the U.S. Courts. The position is subject to the mandatory electronic fund transfer (EFT) participation for payment of net pay (i.e. Direct Deposit).

Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C. §1324b(a)(3)(B). In most cases, this means that an offer of employment cannot be made unless the candidate is a lawful permanent resident who is seeking U.S. citizenship as explained below.

Under 8 U.S.C. §1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application).

Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so. The U.S. District Court, District of Arizona is an Equal Opportunity Employer.