Airway Transportation Systems Specialist (Service Delivery Specialist (SDS))

About the role

The Airway Transportation Systems Specialist serves as a Service Delivery Specialist (SDS) within the Technical Operations Directorates.

What you will do

• The Service Delivery Specialist (SDS) is considered a technical expert within the FAA on National Airspace System (NAS) systems, services and Technical Operations Control Center (TOCC) operations.
• The SDS will be the focal point for strategic development of and administration of TOCC procedures, training and quality assurance processes.
• The position focuses on Service Delivery Management (SDM), predictability of NAS services, and prioritization of NAS services with Air Traffic, commercial airlines and general aviation aircraft.
• Applies experience and expert technical knowledge of NAS modernization, NAS systems and services as well as an expert knowledge of Technical Operations Control Center (TOCC) operations.
• Applies expert technical knowledge to develop new concepts, systems, and innovative approaches, and to identify and resolve highly complex issues that often cross-organizational boundaries.
• The work directly supports the objectives of the agency and the safe and continual operation of the NAS.
• The SDS monitors service delivery and systems operations by means of automated remote monitoring and visually reported observations, and identifies indications of faults, degradation of service, or other abnormalities.
• Integrates user services needs and prioritizes infrastructure operations and maintenance actions.
• Exercises control and direction of resources associated with delivery of NAS services.
• Monitors and evaluates trend data on a service area and nationwide basis to develop workable solutions for sustaining the NAS.
• Performs work providing leadership for highly complex and challenging technical activities.
• Recognized as the principal expert for development of workable solutions for unanticipated situations adversely affecting operationally critical NAS systems/services.
• This may be accomplished using innovative concepts and approaches for problems that have resisted earlier efforts at resolution.
• Establishes and manages program goals and objectives; formulates project plans and presents them to upper management.
• Serves as a senior project manager or team leader for large, challenging and complex work activities.
• Technical decisions are considered authoritative in his/her area of expertise.
• Develops, interprets, recommends changes, and has broad discretion to ensure compliance with organizational objectives and policies.
• Identifies, procures, distributes and tracks resources needed to accomplish large work activities.
• Works with customers at high organization levels both inside and outside the FAA to resolve complex issues to ensure the integrity of NAS.
• Represents the FAA as a senior technical authority for major agency activities, emerging technologies and customer concerns.
• Coordinates with multiple air traffic entitles to shut down and restore facilities, systems, and services to prevent activities from disrupting air traffic operations.
• Quickly resolves restoration problems with minimal impact to NAS.
• Broad policies and objectives provide general guidance for addressing issues but almost always require the development of new and innovative approaches.
• Often recommends new policies.
• Maintains the highest degree of technical knowledge on integrated systems within a broad area of expertise.
• Keeps abreast of changes in technology and the new systems coming on-line.
• Provides recommendations to management for enhancement of systems and air traffic operations.

Requirements

• We are not accepting applications from noncitizens.

Education

There is no positive education requirement.

How you will be evaluated

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Documents you must provide

• Applicants must apply on-line, through USAJOBS, to receive consideration; Faxed, mailed or e-mailed applications cannot be accepted.
• If you need to submit additional documents to supplement your on-line application, e.g. transcripts, SF-50, or veteran's documents, you may upload these documents with your application in USAJOBS.
• Supervisor's Endorsement: If your selection for this position would be considered a promotion, then a signed (wet, ink, or digital signature) and dated supervisory statement endorsing your candidacy is required by the closing date of this announcement.
• Applicants who fail to submit the required documentation with appropriate signatures will not be considered.
• Incomplete Applications: Please follow all instructions carefully.
• Errors or omissions may affect your rating.
• Your application/resume must have your official title, grade and series in your work history.
• If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.
• You may fax your SF-50 or upload it into the on-line application.
• If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
• If you are an FAA employee, you can access and print your SF-50 from the eOPF system ***

What to expect next

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request.

Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

Additional information

We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty.

FAA policy limits certain outside employment and financial investments in aviation-related companies. *** This position is covered by the Department of Transportation's Drug and Alcohol Testing Program.

Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements.

Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each Managerial Selection Factor (MSF).

In lieu of providing a narrative response in the text box listed below each MSF, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each MSF. Your work history examples should be specific and clearly reflect the highest level of ability.

Your MSF answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Answer all questions to the best of your ability.

You may be asked to provide evidence or documentation that you have had this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification.

Security Requirement: Noncritical Sensitive (2): This position requires completion & favorable adjudication of an Access National Agency Check with Inquiries (Tier 3) background investigation prior to appointment, unless waiver is obtained. If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed.

Links to Important Information: Locality Pay, COLA