Advanced Medical Support Assistant

About the role

PLEASE READ THE COMPLETE ANNOUNCEMENT TO ENSURE YOU UNDERSTAND THE QUALIFICATIONS, SUBMIT A COMPLETE APPLICATION PACKET & CHOOSE YOUR DESIRED SHIFT(S) & LOCATION(S) TO BE CONSIDERED.

This is announcement will be used to fill multiple vacancies that become available in various service lines over the next 90 days. There may not be current vacancies at all locations when you apply. However, eligible applicants will be referred as needed when vacancies become available in any service line.

What you will do

• This announcement is being used to fill various vacancies throughout the Miami VA Healthcare System.
• Selections will be made from various service lines/departments as vacancies become available.
• When applying for this position, you must select which shift(s) you are available for & wish to be considered, as well as what duty location(s) you wish to be considered.
• You may select more than one shift and more than one duty location.
• But you will only be considered for the shift(s) and location(s) you select when you apply under this announcement.
• You may be selected for any available AMSA position with any service line/section/supervisor at the Miami VA over the next 90 days.
• The Advanced Medical Support Assistant is responsible for performing a variety of administrative and technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide patient care to Veterans.
• AMSAs perform work related to the care & treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff, ancillary support services, etc. AMSAs are considered chief sources of patient care and patient flow information, and must provide excellent customer service.
• Duties and responsibilities include but are not limited to: Working collaboratively in an interdisciplinary coordinated care delivery model & serving as the initial point of contact for the units, clinics, patient, call center, etc. Performing specialized & expert administrative patient support using sound judgement of clinical flow processes relating to access to care across multiple clinics, specialties and/or care in community resources Utilizing numerous advanced patient systems in support of multiple clinics Coordinating with the patient care team to review clinic appointment availability to ensure clinic schedules are closely monitored to effectively support organizational needs & making adjustments as necessary Developing/Maintaining effective and efficient communication with the patients, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.).
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; working with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings.
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• Being flexible to be pulled to work in any unit/ward due to staffing levels & workspace needs.
• Other related duties as assigned.
• VA Careers - Medical Support Assistant: SALARY NOTE: The salary range in this announcement covers various geographical areas from Monroe County, Miami-Dade County & Broward County.
• The actual starting salary will be offered to you upon selection.
• The 2026 starting salary at a GS-6 step 1 for Monroe County is $52,391 & for Miami-Dade & Broward Counties is $55,394.
• Work Schedule : Various shifts available that may include working weekends, nights and/or some holidays.
• Available shifts will be discussed during your interview/selection process.
• 1st shift : Includes daytime hours (shifts typically start around 6-9 am) 2nd Shift: Incudes afternoon hours (shifts typically start around 12-4 pm) 3rd Shift: Includes evening hours (shifts typically start around 9 pm - 12 am) Rotating Shifts: Includes various shifts that may include evenings and/or weekend hours (Note: Work schedules are determined and approved by the supervisor.
• The incumbent may be required to work various shifts on a permanent or temporary basis based on facility/patient care needs).

Requirements

• You must be a U.S. Citizen to apply for this job.
• To be considered for this position, you must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (***).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: ***

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: ***

To assist you obtain proof of education/transcripts, many schools are listed on the National Student Clearinghouse website (& may assist you if you are unable to locate this quickly).

How you will be evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following Competencies for this position: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Documents you must provide

• Incomplete packets will not be considered.
• Failure to submit the required documentation may make you ineligible for this position.
• The following documents are required from all applicants in order to be considered: Résumé / CV: For each job/position listed, you must include a job title, detailed duties, month and year for each start/end date and if full-time or part-time status with the number of hours you work each week.
• Responses to the questionnaire Proof of education: You must provide proof that you completed a high school diploma, General Education Development (GED) equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education (such as a copy of your diploma/GED, high school transcripts, etc.).
• NOTE: To assist you obtain proof of education/transcripts, many schools are listed on the National Student Clearinghouse website (& may assist you if you are unable to locate this quickly).
• The following additional supporting documents may be submitted, if applicable: SF-50: All VA/Federal employees should submit a copy of your most recent SF-50 (that is not an award SF-50) that shows you're a current, permanent VA/Federal employee.
• You may get your SF-50 directly from your eOPF.
• VA employees may go to: ***
• Other Federal employees must contact your current HR Office for assistance assessing your eOPF/personnel folder.
• Veterans may submit: Copy of your DD-214 that shows your type of discharge (Member 4 copy).
• Disabled Veterans & those claiming 10-Point Preference must submit: SF-15 (Application for 10-Point Veterans Preference) along with the supporting documents required by that form (such as VA disability rating).
• Please read page 2 of the form for acceptable supporting documents.
• (Available at: ***) Those claiming 0-Point (Sole Survivorship) Preference must also submit: Proof of your eligibility.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.

HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.

HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.

HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Additional information

This is an external announcement. This occupation is listed on the OIG Determination of Veterans Health Administration's Occupational Staffing Shortages list for this fiscal year through September 30, 2026. Therefore, is vacancy announcement is exempt from Veterans Preference.

Current permanent VA/Federal employees may apply under announcement CBTC-13064181-26-SM to receive internal consideration. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer.

For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.