Administrative Support Assistant (OA)

About the role

You will serve as a Administrative Support Assistant (OA) with the Great Smoky Mountains National Park.

What you will do

• This is a temporary promotion and/or detail not to exceed 1 year and can be extended up to 5 years.
• There are no qualification requirements for a detail assignment however, employees must meet any positive education/licensure requirements and have experience which demonstrates the ability to perform the major duties of the position.
• Detail assignments do not include additional or reduced compensation, including locality pay, but benefit from the experience gained, and the opportunity to broaden their knowledge and skills.
• Time spent on a detail is not creditable for time-in-grade purposes.
• This position serves as an administrative support assistant at Great Smoky Mountains National Park, based out of the park's Headquarters Building near Gatlinburg, TN.
• Primary responsibilities include: Programming, tracking, adjusting, and communicating about a divisional budget composed of multiple fund sources.
• Executing payroll and purchasing tasks for the division, as well as providing administrative support for travel.
• Serving as human resources support for division staff, including helping with seasonal and permanent hiring packages, maintaining a division org chart, and entering and retrieving data from federal personnel systems.
• Providing office services such as file management, fleet management, property management, meeting scheduling, and administrative guidance to staff.

Requirements

• Must be a U.S. Citizen or National.
• Appointment subject to background investigation and favorable adjudication.
• Males born after 12-31-59 must be registered for Selective Service.
• Direct Deposit participation required.
• Successfully pass the E-Verify employment verification check.
• To learn more, visit ***
• Must possess and maintain a valid driver's license throughout employment.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• You may be required to occasionally travel overnight away from home.
• You must obtain a government charge card for travel purposes.
• You are required to complete training, obtain and maintain a government credit card with travel and purchase authority.

Education

This position does not allow substituting education for experience.

How you will be evaluated

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process. Your resume must not exceed 2 pages.

Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.

You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork In addition to the application and application questionnaire, this position requires successful completion of the USA Hire Assessment, if required.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. All qualified non-competitive applicants and the best-qualified Merit Promotion applicants will be referred to the hiring manager for consideration.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration or your score may be lowered. Cheating on an assessment may also result in your removal from consideration.

Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.

Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP).

To be considered under CTAP/ICTAP, you must be well-qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry.

Documents you must provide

• Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time).
• Your resume must clearly show how long you have held each grade/rank.
• Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted.
• The minimum font size is 10-point for all body text.
• All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression.
• Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.
• Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements.
• If you have federal experience, you should include series, and grade for each position held, and if experience is part of a career ladder position, you must clearly distinguish the job duties and length of time working for each grade level.
• More information on how to write a Federal Resume: *** Complete All Required Assessment(s).
• Performance Appraisals and Awards: You must submit your most recent performance appraisal showing the official rating of record and signed by a supervisor dated within the past 18 months.
• If unavailable, a written explanation is required (including if any prior performance appraisals/evaluations were at an acceptable level).
• Performance awards dated within the past 5 years may also be submitted for due weight consideration.
• Documentation that you meet Selective Factors - Typing Certificate.
• Eligibility Documentation: Current and former Federal employees must submit latest SF-50 (i.e. Promotion, Separation, Within Grade Increase (WGI)) showing tenure 1 or 2 in block 24, grade, and if applicable, an additional SF-50 showing the highest grade or promotion potential held.
• Time in grade will be determined by reviewing your resume and required SF-50s.
• If your SF-50 showing highest permanent grade held has an effective date within the past year, your resume must clearly show that you held that grade for one year.
• Do not submit award SF-50s.
• Interagency Career Transition (ICTAP) and Career Transition Assistance Plan (CTAP): You MUST submit proof of eligibility including 1) copy of the agency notice, e.g., RIF Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal.
• To exercise selection priority, displaced or surplus Federal employees must be well qualified.
• For more information visit: USAJOBS Help Center - Career Transition Programs (CTAP, ICTAP, RPL).
• Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package.
• It is your responsibility to ensure all required documents have been submitted.
• Do not submit photographs with your application package.
• Do not upload Adobe portfolio documents.

What to expect next

Please refer to your USAJOBS account for application status; the Human Resources Office cannot respond to individual status inquiries. Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position.

After the evaluation is complete, you will receive another notification regarding the status of your application. You can find your path with the Department of Interior at *** Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration.

We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.

Additional information

Additional vacancies may be filled using this job announcement. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

(***) All DOI employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions.

Additional ethics prohibitions can be found here, DOI Ethics Prohibitions | U.S. Department of the Interior. The duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.