Administrative Support Assistant

About the role

The Administrative Support Assistant(ASA) exhibits strong initiative and independence in providing a full range of administrative duties to support operations and various programs in Primary Care.

What you will do

• The position requires administrative, computer, procedural, and problem-solving skills.
• The ASA also needs to have the ability to manage a wide variety of complex, unexpected and non-recurring issues, projects and tasks.
• An essential element of this position is the ability to work quickly and independently while maintaining a positive attitude towards frequent interruptions that often involve internal and external customer service.
• The individual must also present him/herself in the most professional way in communicating and coordinating with health care professionals internally and externally.
• Administrative Duties: Maintains an organized and efficient administrative office in support of the operations in the Primary care Service.
• Including: timekeeping, data processing, project tracking, and files management per records retention regulations.
• Leads efforts to maintain electronic files.
• Creates/edits documents and databases using MS office programs advanced technology features, specifically of electronic signatures in documents and other modernization activities.
• Assists with developing and updating the Standard Operating Procedures for the service and implements changes in administrative policies and procedures.
• Manages and updates the service SharePoint page making changes and additions as needed.
• Acts as back-up for the PCMM Coordinator for PACT team panel assignments.
• The ADPAC duties require routine access review and review of VISTA keys and menus for required access for clinical staff including CPRS and other clinical applications for a 200 employees.
• Manages the least privileged review bi-annually ensuring staff have proper access.
• Acts as backup training coordinator for Primary care Service.
• Coordinates and processes travel requests for Primary Care staff and physician candidates.
• Assists in gathering basic data and information.
• Is responsible for Primary Care Service, attendance and leave programs.
• Provides training and assistance to staff in the performance of time and attendance functions.
• Enters equipment/supply requests, and records and tracks for compliance.
• Coordinates meetings, prepares agendas and takes meeting minutes.
• Serves as Point of Contact for specific routine reports.
• Manages calendars and scheduling for common areas within the Service, as well as Service leadership.
• Provides reminders to service leaders during pertinent meetings.
• Manages provider leave calendar.
• Serves as Equipment Liaison and ensures equipment is tracked by user end points within service line.
• Screens phone calls and greet visitors to the Primary Care office.
• Receives and handles all incoming mail for the front office, and makes disposition by assigning to the appropriate services.
• Sends service group emails and other correspondence for a variety of communication purposes.
• Trains other staff in administrative practices and procedures.
• Provides guidance and instructions to volunteers.
• Performs other duties as assigned by the Supervisory Administrative Officer and/or Chief of Primary Care.
• Program Coordination/Support Duties: The responsibilities of this position will also include assisting in analyzing clinical workload data such as the completion of clinical encounters.
• Assists with the clerical support in each of the Primary Care Service sections (Audiology, Women's Health clinic, and CBOC's).
• Ensures that all Primary care policies are tracked and updated prior to expiration per VHA requirement.
• Provides administrative and clerical support to all Chiefs of Sections of Primary care service including Associate Chiefs and Chief Nurse.
• This responsibility has a great impact on the activities of the Chief of Primary Care Service and its senior managers in the overall management of Primary Care Service that encompasses all programs.
• Miscellaneous and Other Duties: Performs other related duties assigned.
• Must comply with all VA policies and directives as it applies to the position including training, customer service, Information Security, Privacy Act, etc. Work Schedule: Full-time, Monday through Friday, 8:00 am to 4:30 pm Position Description Title/PD#: Administrative Support Assistant/PD570-03563-O Physical Requirements: None

Requirements

• You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc. as required Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (***).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

Generally, not applicable for GS-6 and above positions.

How you will be evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Applicants will be referred in the order in which they were received.

Documents you must provide

• Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information.
• Applicants will be deemed ineligible if supporting documentation is not submitted.
• Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
• Qualified veterans will, however, be given full consideration for this position.
• Applications are accepted online.
• Applying online will allow you to review and track the status of your application.

What to expect next

After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.

You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at ***

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service.

This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.